General Questions Returning or Exchanging an Item


  1. Is it easy to exchange or return items?
  • The process is very easy. Once we confirm your email, it’s as easy as printing your shipping label and sending your item(s) back.
  1. Can I return for a refund or exchange?
  • Yes, all returnable/exchangeable items, as per the policies above, purchased through our website can be returned for a full refund/credit or exchange as per the return policies above. It will be issued to your original payment method, minus shipping costs.
  1. How soon will I get my refund or credit?
  • As soon as our team gets your return, you’ll receive your refund or credit within 14-21 days.
  • Online refunds will be made to the credit card or account used in the original purchase transaction.
  • Returns to our distribution center must be postmarked no later than 30 days after the original purchase date.
  • Original invoice must accompany returned product in order for refund to be processed.
  • If a Gift card is used and the product is returned, the funds will be placed back on the original card.
  • Returned product must be in its original state with sewn-in tags attached or be defective to be accepted for a refund or exchange. You will be responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.
  1. Which items are returnable?
  • For a breakdown of which items qualify for exchange and refund, please above under Return & Exchange Terms and Conditions.
  1. Can you clarify shipping costs?
  • We’ll cover all shipping fees for new orders and exchange orders in the US and Canada. You will be responsible for shipping fees to return the products.
  1. What should I do if my tracking information shows delivered but I do not have the product?
  • Please contact your local carrier’s office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this, please email us at
  1. What if my order is lost or damaged in the mail or delivery?
  • We cannot be liable for any damages incurred during transit; it lies within the responsibility of local carrier and we cannot assume the risk of carriers. We do not assume any responsibility for lost or damaged packages caused during transit.
  1. What if I have more questions?
  • Please send us an email at and we will do our best to answer any question or inquiry you may have.


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